Design Packs 101
Yes, once you own a Pack, you can add the Pack to all the themes in your store.
Not sure how to install a Pack? Please reference the About page.
Yes! If you add a new theme to your store, that theme will show up in the list of themes available on the Pack detail page.
If you don't see the theme, please refresh the page. Also note, it could take a minute for the theme to get added from Shopify once it has been added.
Yes! If your theme has been updated to support Sections Everywhere (eg. free Dawn theme from Shopify) then you can use your packs on ANY page. If your theme hasn't been updated yet, you can still use them on the homepage or hardcode them on other pages.
Yes. The Design Packs app needs to be installed in order to use the Packs.
If you have bought single Packs, there's no charge to keep the app installed.
Yes! If you are moving your store to a totally different Shopify site (eg. store1.myshopify.com to store2.myshopify.com) then you will need to reinstall the app and we can remove access from the old store and change your license to the new store. Please contact us and we'll be happy to help.
Yes, you will still have all of your Packs, but you will no longer have access to support or updates for your existing Packs.
We love hearing from people (even if it's to report a bug!) We try to keep the Design Packs as bug-free as possible, but sometimes issues can emerge.
You can contact us through our support form or if forms aren’t your thing, send the details to email@example.com. The chat widget in the corner will also go directly to our email if we aren't online.
Please reference the About page.
Buying a single Pack gives you access to that Pack to be added to any theme in your store and includes 30 days of support and updates.
The annual subscription gives you access to all the Packs while your subscription is valid. This option also gives you access to any updates and support for Packs you've installed for your themes.
The Packs were intentionally developed to work on modern browsers. We support all browsers that are less than 2 years old, therefore we do not support IE11. Unfortunately, due to the cutting edge layouts and designs that are found in the Packs, we cannot support older browser versions. If your customer base is mostly using old browser versions, we do not recommend using Design Packs.
We will be releasing updated versions of our Packs once the New Online Section Design Experience is launched and we have the available information from Shopify. With the ability to have sections on every page and product template, this only makes your Design Packs more powerful!
Not at all! Each pack has been developed in a way that it has an opinionated design direction, which work well for existing shops. All of the Packs are editable and have options for custom styling, colors and fonts.
We love working on new Packs and are constantly working to get new ones out into the wild. If you would like to be the first to know when a new Design Pack arrives, you can sign up for our mailing list and get the scoop before anyone else.
It sure is! This is the FAQ page template and all of the headings and questions are added with blocks. We have a video on how it works.
Still have questions? Drop us a line and get in touch.
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