FAQ

Design Packs 101

Design Packs as a quick and easy way to customize your Shopify store and add new modules directly to your current theme.

Shopify themes are shipped with a limited amount of sections (also known as content modules, blocks, layouts, editable add-ons, etc)

Previously, in order to get new sections added to your theme, you would need to hire an expensive developer or submit a feature request and hope that it gets added to the theme.

The solution is to install the Design Packs app and start using our library of new layouts that is growing every month.

We like to think of them as extra lego pieces to add on to your existing lego set. A set of expansion packs to help you get the look you want. 😀

Yes, once you have enabled your subscription or free trial, you can add the Pack to all the themes in your store.

Yes! If you add a new theme to your store, that theme will show up in the list of themes available on the Pack detail page.

If you don't see the theme, please refresh the page. Also note, it could take a minute for the theme to get added from Shopify once it has been added.

Yes! If your theme has been updated to support Sections Everywhere and Online Store 2.0 (eg. free Dawn theme from Shopify) then you can use your packs on ANY page. If your theme hasn't been updated yet, you can still use them on the homepage or hardcode them on other pages.

We offer a FREE service to update your existing theme to support sections on page templates.

Installation

Yes. The Design Packs app needs to be installed in order to use the Packs.

Yes! If you are moving your store to a totally different Shopify site (eg. store1.myshopify.com to store2.myshopify.com) then you will need to reinstall the app and we can remove access from the old store and change your license to the new store. Please contact us and we'll be happy to help.

Support

We love hearing from people (even if it's to report a bug!) We try to keep the Design Packs as bug-free as possible, but sometimes issues can emerge.

You can contact us through our support form or if forms aren’t your thing, send the details to info@design-packs.com. The chat widget in the corner will also go directly to our email if we aren't online.

The Packs were intentionally developed to work on modern browsers. We support all browsers that are less than 2 years old, therefore we do not support IE11 (but neither do the majority of Shopify themes)

Miscellaneous

Not at all! Each pack has been developed in a way that it has an opinionated design direction, which work well for existing shops. All of the Packs are editable and have options for custom styling, colors and fonts.

We love working on new Packs and are constantly working to get new ones out into the wild. If you would like to be the first to know when a new Design Pack arrives, you can sign up for our mailing list and get the scoop before anyone else.

It sure is! This is the FAQ page template and all of the headings and questions are added with blocks. We have a video on how it works.

Still have questions? Drop us a line and get in touch.